Shipping
We do our best to ship your order as quickly and carefully as possible. Items that are in stock and ordered before 3:00 PM will be shipped the same day. If a product is out of stock, we will inform you as soon as possible. Below you will find all the information about our shipping processes.
All purchases are delivered by DHL.
DHL delivers from Monday to Saturday.
Netherlands & Belgium:
- Standard shipping: € 7,50 – delivery time 1 to 3 business days
- Free shipping: On orders over € 100,-
Pickup Option
You can also pick up your order at our warehouse in Deventer. Pickup is available on weekdays between 9:00 AM and 4:00 PM.
International Shipping
We also ship to other countries. Shipping costs and delivery times vary by destination. You can view the exact rates during checkout.
Is your country not listed? Please contact us at 085-4011571 or send an email to [email protected] to discuss the possibilities.
- Germany € 14,95
- Other countries within the EU: € 19.95
- Outside the European Union: upon request
Return Policy
Return Period
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You have the right to return your order within 14 days after receipt.
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Returns are only accepted if the packaging is unopened and undamaged.
Registering a Return
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Before returning an item, you must notify us in advance at [email protected].
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Please include your order number and the product you wish to return.
Costs and Shipping
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The return shipping costs are at your own expense.
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Please ensure that the product is securely packaged to avoid damage during transport.
Refunds
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After we have received and inspected the returned product, we will refund the purchase amount to your account within 14 days.
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If the packaging has been opened or damaged, we cannot issue a refund.