You can reach us by phone at 085-4011571 or by email at [email protected]. We are happy to assist you!

Our customer service is available on business days from 09:00 to 16:00.

Our warehouse is located in Deventer, where you can also pick up your order.

You can easily place an order through our webshop. Add your desired products to the shopping cart and follow the checkout process.

If your order has not yet been processed, we may be able to change or cancel it. Please contact us as soon as possible.

Yes, after placing your order, you will receive an order confirmation by email.

Your invoice will be included in the confirmation email and can also be found in your account.

We accept iDeal| WERO , credit card, PayPal, Klarna (pay later), and bank transfer.

Yes, we use secure payment methods and encryption technology to protect your data.

Yes, we offer the option to pay later with Klarna.

• Netherlands & Belgium: €7.50 – free shipping from €100

• International: View rates at checkout or check our shipping page.

• In stock and ordered before 15:00? Shipped the same day!

• Delivery within the Netherlands and Belgium takes 1 to 3 working days.

We ship all our packages with DHL.

Yes, you will receive a Track & Trace code once your order has been shipped.

Yes, we ship to various countries. If your country is not listed, please contact us at 085-4011571 or [email protected] to discuss options.

Yes! You can pick up your order at our Deventer warehouse.

Pickup is possible on business days between 09:00 and 16:00.

No, once you receive confirmation that your order is ready, you can pick it up during the stated hours.

Yes, you can return your order within 14 days of receipt.

Returned items must be unused and in their original packaging. Please contact us in advance for further instructions.

Send an email to [email protected] with your order number and reason for return. We will assist you further!

Yes, please contact us to discuss the options.

We process returns within 5 working days after receipt. The amount will be refunded via the original payment method.

Return costs are at your own expense unless the product is defective or incorrectly delivered.

You do not need an account to make a purchase. However, you do have some conveniences in your account:

Easily see the order status
Easy communication with us via a ticket system
Access to your wish list
Management of account information, such as your order history and mail preferences
Easily save addresses and payment details so you can easily re-order.

If you have placed an order, you will receive an email with the confirmation. Once your product is shipped, you will also receive an email.

If you have created an account, you can use your account to easily view the status.

Do you have questions about the status of your order? Please contact our customer service.