We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. On this page we inform you what data we collect when you use our website, why we collect this data and how we use it to improve your user experience. This way you will understand exactly how we work.

This privacy policy applies to the services of Lijmenwinkel.nl. You should be aware that Lijmenwinkel.nl is not responsible for the privacy policies of other sites and sources. By using this website you indicate that you accept the privacy policy. Lijmenwinkel.nl respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

This Privacy & Cookie Statement explains how De Lijmenwinkel processes personal data through its webshop, which operates on Lightspeed eCom, and how cookies are used. This statement is drafted in accordance with the EU General Data Protection Regulation (GDPR) and applicable Dutch law.

1. Who are we?

Company name: Lijmenwinkel.nl B.V.
Registered address: Kluwerweg 9 te Deventer
Chamber of Commerce number: 88917525
Email address: [email protected]
Telephone number: 085-4011571

De Lijmenwinkel is the data controller as defined by the GDPR.

2. What personal data do we process?

We may process the following personal data when you visit or use our webshop:

• First and last name

• Company name (if applicable)

• Billing and shipping address

• Telephone number

• Email address

• Payment data (processed via external payment providers)

• IP address

• Data about your activities on the webshop

• Order history

• Account details

• Correspondence via email or contact forms

3. Purposes of processing

Personal data is processed for the following purposes:

• Creating and managing customer accounts

• Processing, delivering and invoicing orders

• Handling payments

• Sending order and shipping confirmations

• Customer service and aftersales

• Improving our webshop and services

• Marketing and newsletters (with consent)

• Compliance with legal obligations

4. Legal bases

Processing is based on:

• Performance of a contract

• Legal obligation

• Legitimate interest

• Consent (where required)

5. Use of Lightspeed eCom

Our webshop is powered by Lightspeed eCom, which acts as a data processor on our behalf. A data processing agreement has been concluded with Lightspeed.

6. Sharing data with third parties

Personal data is shared only when necessary, including with:

• Shipping partners

• Payment providers (e.g. iDEAL, PayPal, Klarna, Mollie)

• Lightspeed eCom

• Accounting services

7. Retention periods

• Administrative and invoice data: at least 7 years

• Account data: for as long as the account is active

• Marketing data: until consent is withdrawn

8. Security

Appropriate technical and organisational measures are taken to protect personal data.

9. Cookies

We use functional, analytical and marketing cookies. Marketing cookies are placed only with your consent.

10. Your rights

You have the right to access, correct or delete your personal data, object to processing, request data portability and withdraw consent.

11. Complaints

You may lodge a complaint with the Dutch Data Protection Authority.