Table of Contents

Article 1 – Definitions
Article 2 – Identity of the Entrepreneur
Article 3 – Applicability
Article 4 – The Offer
Article 5 – The Agreement
Article 6 – Right of Withdrawal
Article 7 – Costs in Case of Withdrawal
Article 8 – Exclusion of the Right of Withdrawal
Article 9 – The Price
Article 10 – Conformity and Warranty
Article 11 – Delivery and Performance
Article 12 – Continuous Transactions: Duration, Termination and Renewal
Article 13 – Payment
Article 14 – Complaints Procedure
Article 15 – Disputes
Article 16 – Additional or Deviating Provisions

Article 1 – Definitions

(zoals eerder vertaald – ongewijzigd)

Article 2 – Identity of the Entrepreneur

(zoals eerder vertaald – ongewijzigd)

Article 3 – Applicability

(zoals eerder vertaald – ongewijzigd)

Article 4 – The Offer

1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

2. The offer is non-binding. The entrepreneur is entitled to amend and adjust the offer.

3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. Images used are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.

4. All images, specifications and information in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.

5. Images accompanying products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance of the offer, including in particular:

   • the price including taxes;

   • any shipping costs;

   • how the agreement will be concluded and which actions are required;

   • whether the right of withdrawal applies;

   • the method of payment, delivery and performance of the agreement;

   • the period for accepting the offer or the period during which the entrepreneur guarantees the price;

   • the rate for distance communication if costs are charged other than the regular base rate;

   • whether the agreement will be archived after conclusion and how it can be accessed by the consumer;

   • how the consumer can review and correct data provided prior to concluding the agreement;

   • any languages other than Dutch in which the agreement may be concluded;

   • applicable codes of conduct and how they can be consulted electronically;

   • the minimum duration of the agreement in the case of a continuous transaction.

Article 5 – The Agreement

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and complies with the conditions set forth therein.

2. If the consumer accepts the offer electronically, the entrepreneur will promptly confirm receipt electronically. Until such confirmation, the consumer may dissolve the agreement.

3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure electronic data transfer and ensure a safe web environment.

4. The entrepreneur may, within legal limits, verify whether the consumer can meet payment obligations and assess factors relevant to responsibly entering into the agreement. If justified, the entrepreneur may refuse an order or attach special conditions.

5. The entrepreneur shall provide the consumer with the following information in writing or on a durable data carrier:

   • the visiting address for complaints;

   • conditions and procedures for exercising the right of withdrawal, or notice of its exclusion;

   • information on warranties and after-sales service;

   • the data referred to in Article 4(3), unless already provided;

   • termination requirements if the agreement exceeds one year or is indefinite.

6. In the case of a continuous transaction, this applies only to the first delivery.

7. All agreements are entered into subject to sufficient availability of the products.

Article 6 – Right of Withdrawal

For Products

1. The consumer may withdraw from the agreement within 14 days without giving reasons. The period starts the day after receipt of the product.

2. During the withdrawal period, the consumer shall handle the product and packaging with care.

3. The consumer must notify the entrepreneur of withdrawal within 14 days via the model form or another communication method. The product must be returned within 14 days thereafter.

4. Failure to notify or return within the period finalizes the purchase.

For Services

1. The consumer may withdraw within at least 14 days from the date of concluding the agreement.

2. The consumer shall follow the instructions provided by the entrepreneur.

Article 7 – Costs in Case of Withdrawal

1. Return shipping costs are borne by the consumer.

2. Payments will be refunded within 14 days after withdrawal, provided the product is received or proof of return is supplied. Refunds use the original payment method unless agreed otherwise.

3. The consumer is liable for depreciation caused by careless handling.

4. No liability applies if mandatory withdrawal information was not provided.

Article 8 – Exclusion of the Right of Withdrawal

1. The entrepreneur may exclude the right of withdrawal if clearly stated.

2. Exclusion applies to products:

   • made to consumer specifications;

   • clearly personalized;

   • non-returnable by nature;

   • perishable or aging quickly;

   • price dependent on financial market fluctuations;

   • newspapers and magazines;

   • unsealed audio/video/software;

   • unsealed hygiene products.

3. Exclusion applies to services:

   • accommodation, transport, catering or leisure services on specific dates;

   • services started with consumer consent before withdrawal period;

   • betting and lotteries.

Article 9 – The Price

1. Prices will not be increased during the validity period, except VAT changes.

2. Variable prices may apply for market-dependent products.

3. Price increases within 3 months are only allowed if legally required.

4. After 3 months, increases require contractual agreement and termination rights.

5. Prices include VAT.

6. Printing and typographical errors are not binding.

Article 10 – Conformity and Warranty

1. Products and services comply with the agreement and legal standards.

2. Manufacturer warranties do not affect statutory rights.

3. Defects must be reported within 2 months.

4. Warranty equals manufacturer warranty; suitability for specific use is not guaranteed.

5. Warranty excludes misuse, unauthorized repairs, or regulatory changes.

Article 11 – Delivery and Performance

1. Orders are handled with due care.

2. Delivery address is provided by the consumer.

3. Orders are fulfilled within 30 days unless otherwise agreed.

4. Delivery times are indicative.

5. Refunds follow cancellation within 14 days.

6. Replacement items may be supplied; return costs are borne by the entrepreneur.

7. Risk passes upon delivery.

Article 12 – Continuous Transactions

Termination

1. Indefinite agreements may be terminated with one month’s notice.

2. Fixed-term agreements may be terminated at the end of the term.

3. Termination rights are symmetrical.

Renewal

1. Automatic renewal for fixed terms is prohibited.

2. Exceptions apply to newspapers and magazines (max. 3 months).

3. Indefinite renewal requires monthly termination rights.

4. Trial subscriptions end automatically.

Duration

1. Agreements longer than one year may be terminated after one year with one month’s notice.

Article 13 – Payment

1. Payment is due within 7 working days after the cooling-off period.

2. Errors in payment details must be reported immediately.

3. Collection costs may be charged in case of default.

Article 14 – Complaints Procedure

1. Complaints are handled according to a published procedure.

2. Complaints must be submitted within 2 months.

3. Responses follow within 14 days.

4. Unresolved complaints constitute a dispute.

5. WebwinkelKeur mediation and EU ODR platform apply.

6. Complaints do not suspend obligations.

7. Valid complaints result in repair or replacement.

Article 15 – Disputes

1. Dutch law applies exclusively.

2. The Vienna Sales Convention does not apply.

Article 16 – Additional or Deviating Provisions

Additional provisions may not disadvantage the consumer and must be recorded in writing or on a durable data carrier.